When I’m not doing my online shopping at Amazon, I’ve often used Buy.com. Though they don’t quite have Amazon’s selection, Buy.com has often been more reliable for getting items, especially electronics, quickly. No more apparently:
Title to goods and all risk of loss passes to you upon delivery to the common carrier.
— Buy.com Terms and Conditions, Section 8. Order Acceptance Policy
Did that hard drive you just ordered disappear after leaving Buy.com’s warehouse? Well tough! Buy.com claims that, once a package is delivered to the shipper, they are no longer responsible for it. Moreover (per The Consumerist), they supposedly empower their shippers to leave packages at your address without delivering the package to a person, obtaining proof of delivery (i.e., a deliver signature), and without assessing the security of the delivery location. Now, I don’t know how things are where you live, but if you drop a package at my front gate, it’ll disappear within minutes.
Seems to me, considering how dismal this holiday shopping season is shaping up to be, e-tailers like Buy.com would be working hard to kiss their customers asses, not working hard to cover their own.