Nowadays, the cost of doing business isn’t merely a total that you subtract from your gross income to get your net income. It’s a burden to be shifted onto the backs of your customers. Take American Express, for example. This miserable excuse for a company has decided that you should have to pay for their telephone marketing and service calls, even if those calls are to your cell phone.
Their new card-member agreement reads, in part:
You authorize us to call or send a text message to you at any number you give us or from which you call us, including mobile phones. You authorize us to make such calls using automatic telephone dialing systems for any lawful purpose, including but not limited to: suspected fraud or identity theft; Account transactions or servicing; offers of American Express products and services; and collecting on your Account. You authorize us to place prerecorded calls in connection with the status of your account, or security and identity theft matters. You agree to pay any fees or charges you incur for incoming calls or text messages from us without reimbursement.
No way of opting out of their ‘you pay for our marketing’ scheme—which happens to be illegal, by the way. And no mention of the fact that, if you explicit tell them not to call your mobile number, federal law prohibits them from doing so. The fine for violating that particular statute? $11,000 per instance.
Maybe if American Express has to pay $11,000 for each and every customer they piss off, they’ll stop this sort of bullsh*t. On second thought…probably not.